Catalogue question 290 · Question catalogue in force since 2024-07-01
You bought a television in Germany. At home you unpack the television, but it does not work. The television is broken. What can you do?
- file a police report
- make a complaint / claim under warranty Correct
- exchange the device without asking
- extend the warranty
Why — for every option
- A — A broken device is not a criminal matter but a civil-law warranty case — a police report is not the right remedy.
- B — Correct: for a defective purchased item, you can, under the warranty provisions of the Civil Code (§ 437), make a claim with the seller and demand supplementary performance (repair or replacement).
- C — Exchanging the device unilaterally without prior agreement is not the legally intended route; the claim to the seller comes first.
- D — The warranty is a voluntary manufacturer's commitment and cannot simply be "extended" unilaterally; that is not a response step to a defective device.
Source: www.gesetze-im-internet.de
Last checked: · Question catalogue in force since 2024-07-01 · Every figure on this page is checked against its primary source.